FAQ's
Got a question about the New Zealand Team Official Online Store? You'll find answers to the most common questions below. If you can't find what you're looking for, get in touch, we're happy to help!
ORDERS & SHIPPING
Below are some common questions about shipping. For more information, please refer to our Shipping Policy.
Where do you ship to?
We ship to addresses throughout New Zealand. We also now ship internationally to Australia, USA, Canada, UK and many countries across Europe. If you cannot select your location for shipping, please get in touch with us and we will do our best to enable shipping for your country.
How long will my order take to arrive?
Estimated delivery timeframes are shown at checkout. As a guide:
- New Zealand: 1-2business days
Please note these are estimates and not guarantees. Delivery times may be affected by courier volumes, customs processing for international orders, or other factors outside our control.
Can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number and a link to track your parcel. If you haven't received this within 2 business days of placing your order, please contact us.
What happens if my order doesn't arrive?
If your order hasn't arrived within the estimated timeframe, please contact us at nzteamstore@businessofsport.co.nz and we'll investigate with our courier partner. Please have your order number handy.
RETURNS, REFUNDS & EXCHANGES
Below are some of are common questions about returns, refunds and exchanges. For more information.
Can I return all or some of my order?
Yes. You are protected by the Consumer Guarantees Act (CGA).
If your order arrives faulty, damaged, is not what you ordered, or is not the right size, please be assured we will make it right.
How do I return something?
Please contact us at nzteamstore@businessofsport.co.nz within 14 days of receiving your order. Include your order number and a photo of the issue and we'll arrange a replacement, exchange, or full refund, including the cost of return shipping as quickly as possible.
What if I change my mind?
We do not offer change-of-mind refunds or returns, so we encourage you to choose carefully.
How long do refunds take?
Once your refund has been approved, please allow 5–10 business days for it to appear back on your original payment method. Processing times can vary depending on your bank or card provider.
Products
Below are some common questions about our products
Can I get New Zealand Team apparel anywhere else?
You can get the full Kathmandu range of New Zealand Team apparel and accessories online at Kathmandu or at selected Kathmandu stores.
And if you're lucky enough to be traveling to the Olympics or Commonwealth Games, you'll find a New Zealand Team store inside New Zealand House. Come on in and say kia ora!
Will you restock sold-out items?
Some products are limited edition and may not be restocked. Where a product is expected to return, this will be noted on the product page.